Question 1

Is your venue accessible?

Accepted Answer

Yes, our venue has ground-floor access and a disabled toilet. Please inform us in advance so we can accommodate any additional needs.

Question 2

Is there parking available?

Accepted Answer

There’s ample street parking nearby, but public transport is often easier. We’re also close to several stations including Aldgate East, Liverpool Street and Shoreditch High Street.

Question 3

What train stations are closest to you?

Accepted Answer

The nearest stations are Aldgate East, Liverpool Street, and Shoreditch High Street.

Question 4

Can I bring my dog?

Accepted Answer

Well-behaved dogs are welcome but may need to leave if they cause a disturbance. If you have concerns about staff dogs, please inform us so we can accommodate them.

Question 5

How can I contact you?

Accepted Answer

Please allow up to 3 working days for us to respond to emails or messages. You can reach us at info@artplaylondon.co.uk or silva@artplaylondon.co.uk.

Question 6

Do you offer walk ins?

Accepted Answer

Yes you can walk in for free flow, and some classes however you run the risk of not having space on our busy days, its always best to book in advance.

Question 7

Can you fire and glaze the pottery?

Accepted Answer

We currently don’t offer firing and glazing, but we plan to in the near future. Keep an eye out for updates!

Question 8

Do you have pottery wheels?

Accepted Answer

No, we use air clay for hand-building techniques instead of pottery wheels.

Question 9

Do you have activities for kids?

Accepted Answer

Yes! We have activities during school holidays and year-round workshops for kids. They’re also welcome anytime for free-flow, unguided painting.

Question 10

What is included in the "FreeFlow" session?

Accepted Answer

FreeFlow is an unguided freestyle painting session, priced from £5. All materials are provided.

Question 11

What are the prices for public workshops?

Accepted Answer

Public workshops start at £25, with options for various creative activities.

Question 12

Do you offer food and drink options?

Accepted Answer

Yes, a menu includes coffee, pizza, and cocktails to enjoy during workshops.

Question 13

What’s the policy on alcohol consumption?

Accepted Answer

Enjoy responsibly. If you’re intoxicated and disrupt the environment, you may be asked to leave.

Question 14

What should I wear?

Accepted Answer

Aprons are provided, but we’re not responsible for damage to your personal clothing. It’s best to wear something you’re comfortable in for creative activities.

Question 15

Can I host a private event or rent the venue?

Accepted Answer

Yes, the venue is available for private and corporate events with flexible options.

Question 16

What types of corporate events can you accommodate?

Accepted Answer

Art Play London provides custom corporate workshops and space rental for team-building and special events.

Question 17

Can I collect my artwork later?

Accepted Answer

Yes, a fee of £3 applies to store artwork up to 7 days. Acrylic pour and mosaic pieces can be collected within 2 weeks, while candles, pottery, and marbling items should be collected within 7 days. After that, unclaimed items may be upcycled, sold, or given away.

Question 18

Can we stay after the class to hang out?

Accepted Answer

If there are no reservations immediately after your session, you’re welcome to stay. Feel free to check with us when you arrive.

Question 19

What types of memberships are offered?

Accepted Answer

Art Play London offers memberships catering to all skill levels, providing access to workshops and a creative space for weekly visits.

Question 20

Can I give an Art Play London workshop as a gift?

Accepted Answer

Yes, gift cards are available for purchase on the website.

Question 21

How do I access my booked class timetable?

Accepted Answer

The timetable is accessible online through the booking section.

Question 22

How can I reschedule?

Accepted Answer

If you're within the cancellation window stated in our Terms and Conditions, you can cancel or reschedule through your profile under "Manage My Bookings." If you're having trouble, please email info@artplaylondon.co.uk ()for assistance.
If you've missed the cancellation window, rescheduling is unlikely as classes are pre-paid to secure the space and teacher. We’re a bit more flexible with Freeflow sessions since they don’t involve a teacher, but we still ask for at least 24 hours' notice.

Unfortunately, if you contact us after your session has started, we won’t be able to offer a refund or reschedule.

Question 23

Can I get a refund after booking?

Accepted Answer

Refunds are available within the first 10 minutes of booking for public sessions, including pre-ordered food. For private sessions, cancellations 7 days prior qualify for a refund of the deposit, which is 50% of the booking. No refunds are available if the cancellation is within 7 days of the session.

Question 24

Can I reschedule my booking?

Accepted Answer

For public workshops, rescheduling is allowed up to 72 hours before the start time. Free-flow sessions can be rescheduled up to 24 hours in advance. For private sessions, rescheduling is possible with a £100 fee if requested at least 7 days in advance.

Question 25

Is there a cancellation policy for booked workshops?

Accepted Answer

Art Play’s refund and cancellation policies are detailed on our website for both public and private bookings.

Question 26

If someone in my group doesn’t show up, can I use those funds for food or drink?

Accepted Answer

Unfortunately, funds from workshop bookings can’t be transferred to cover food or drinks.

Question 27

I'm running late for FreeFlow can is that okay?

Accepted Answer

For Freeflow sessions, late arrivals are fine as long as you're okay with finishing at your scheduled end time. Sometimes, you may be able to stay for the full two hours or longer if the space isn't needed for another booking or event before closing.
For all other workshops, you cannot arrive more than 10 minutes late.

Question 28

What happens if I’m late to a session?

Accepted Answer

If you’re more than 10 minutes late, you won’t be allowed entry, and no refunds or rescheduling will be offered.

Question 29

How can I pre-order food for my booking?

Accepted Answer

Send your pre-order to info@artplaylondon.co.uk at least 48 hours before your class to ensure smooth service.

Question 30

Can I order food and drinks on the day?

Accepted Answer

Yes, food and drinks can be ordered upon arrival. If you’re ordering 4 or more pizzas, we recommend pre-ordering to avoid delays.

Question 31

Can I set up a bar tab?

Accepted Answer

Yes, you can arrange a bar tab with our staff when you arrive.

Question 32

Is outside food and drink allowed?

Accepted Answer

No, outside food and drink are prohibited. A selection of refreshments and food is available at our bar.

Question 33

Do you sell art supplies?

Accepted Answer

Yes, the online shop offers items like paint sets, mugs, and branded merchandise.

Question 34

Do you have a privacy policy?

Accepted Answer

Yes, we protect customer data per data protection laws, and information is not shared outside Art Play London.

Question 35

Will I be photographed or recorded during sessions?

Accepted Answer

We may take photographs or videos for promotional purposes. If you prefer not to be included, please inform a staff member.

Question 36

Can I follow Art Play London on social media?

Accepted Answer

Yes, we are active on Instagram (https://www.instagram.com/artplaylondon/?hl=en)and other platforms, linked through the website.

Question 37

Can I join your mailing list for updates?

Accepted Answer

Yes, you can subscribe on the website for news on workshops and events.

Question 38

Do you have any job openings?

Accepted Answer

Job opportunities can be found on the website's "Join The Team" section.

Question 39

How do I address a complaint or give feedback?

Accepted Answer

We welcome your feedback. Direct any concerns to info@artplaylondon.co.uk or silva@artplaylondon.co.uk.

0330 822 5271

Valentine's Day Art Activities

What's Valentine's Day Art Activities Are On At Art Play?

Choose Between Private or Public Art Classes in London

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Food and Drinks Menu

Our Partners in Creativity Companies That Chose Art Play

Art and Love

Share a creative moment with someone you care about in a cosy, welcoming studio. You can paint, laugh and enjoy a relaxed evening together.

Get inspired as you create artwork side by side. It is a thoughtful way to celebrate the day.

FAQ